Contacts and support: A question?
Write and we’ll sort it out
For clients the fastest way is a request in the CRM: attach the shipment, product or return to it and skip explaining the numbers. Not with us yet? Open a ticket on the support portal, call us or write in Telegram.
Ways to reach us
Request in the CRM
For clients: Tickets → New Ticket. Attach a shipment, product or return to it.
Open the CRMSupport portal
A ticket without a CRM account: only your email and name. Its status is there too.
Go to the portal
Support is open Kyiv time
- Mon–Thu 9:00–17:00
- Fri 9:00–16:00
Phone
Telegram bot Quick questions
Email Any question
Where to write
Pick the channel by topic so the question does not need forwarding.
Shipments, warehouse, returns
A request in the CRM with the shipment, product or return attached.
How returns workShops and the CRM
A request in the CRM or a ticket on the support portal. Name the platform and the shop.
How to connect a shopNo access to the CRM
A ticket on the support portal or a call: a CRM request needs you signed in.
Not a client yet: prices and terms
The form below, the support portal, phone or Telegram. Prices of every service are on the pricing page.
PricingAPI for developers
Email: describe what you want to integrate.
Partnerships
Write to: office@seller-online.com
An unusual question, or want advice from other sellers? Ask in our Telegram group: hundreds of sellers share experience, news and tips there.
Write from the site
Not a client yet, or can’t get into the CRM? Write here. Your request reaches support as a ticket, and the answer comes by email.
Offices
The team works in Kyiv and in the US.
Kyiv, Ukraine
9a Volynska St
Open on the mapUSA, Pennsylvania
635 Somers Ave, Feasterville-Trevose, PA 19053
Open on the map
Parcels from Ukraine
Send the parcel to one of these branches in Kyiv and we collect it. By courier, taxi or in person — to the Kyiv office address.
Nova PoshtaBranch No. 18, Kyiv
Recipient: ТОВ «АТЛАС 2020», Ларченко Юрій Валентинович
+38 (068) 526-19-34We collect parcels three times a day, Monday to Friday.
UkrposhtaBranch 03151
3 Smilianska St, Kyiv, 03151
Recipient: Шевченко Володимир
+38 (068) 526-19-34We collect parcels every day, Monday to Friday.
Warehouses in the US
Two warehouses in Pennsylvania, both handling your goods from receiving to shipping.
Philadelphia, PA
35,000 sq ft · ≈3,250 m²
Loading dock: pallet and bulk receiving. Personalization and production happen here too.
Trevose, PA
11,000 sq ft · ≈1,020 m²
We process any shipment here. Our US office is here too.
